Frequently Asked Questions (FAQ)

1. What is Capthouse?

Capthouse is an online store offering useful and practical products for everyday life. We offer products across categories such as Kitchen & Dining, Home & Organization, Cleaning & Utility, and Everyday Essentials.

2. Where does Capthouse deliver?

We offer delivery across India. Delivery availability may vary depending on the product and your pincode.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on eligible products and serviceable locations. COD availability may vary depending on the product and delivery pincode.

4. What payment methods do you accept?

We accept available online payment methods shown at checkout. Cash on Delivery is also available for eligible orders and locations.

5. How much does shipping cost?

We offer free shipping on orders above ₹500.

For orders below ₹500, shipping charges, if applicable, will be displayed during checkout.

6. How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes around 3–7 business days, depending on your location, courier service, and other factors.

Delivery times may vary for some locations or products.

7. How can I track my order?

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can also use our Track Order page when tracking information is available.

8. Can I cancel my order?

You may contact us as soon as possible if you want to cancel your order.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

9. What is your return policy?

Eligible products may be returned according to our Return & Refund Policy.

Generally, return requests should be submitted within 7 days of delivery and the product should meet the applicable return conditions.

Please contact us before sending any product back.

10. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order details and clear photographs of the product and packaging so that we can review the issue and assist you.

11. Can I return a product if I simply change my mind?

Change-of-mind returns may be subject to product eligibility and our Return & Refund Policy.

Some products may not be eligible for return due to their nature or other applicable conditions.

Please contact us before initiating a return.

12. When will I receive my refund?

Once a return or refund has been approved and processed, the refund is generally issued within 5–10 business days, depending on the payment method and processing time.

For Cash on Delivery orders, additional bank details may be required to process the refund.

13. What happens if I enter the wrong delivery address?

Please contact us immediately if you notice an incorrect address after placing your order.

If the order has already been processed or dispatched, we may not be able to change the delivery address.

Additional delivery charges or return-to-origin situations may apply where applicable.

14. What happens if I miss my delivery?

The courier may attempt delivery again depending on the courier's process.

Please make sure that your phone number and delivery address are correct and that someone is available to receive the order when possible.

15. Are all products covered by the same return conditions?

Not necessarily. Return eligibility can vary depending on the product.

Please check the applicable product information and our Return & Refund Policy before placing or returning an order.

16. How can I contact Capthouse?

You can contact us using the details below:

Email: capthouse18@gmail.com
Phone / WhatsApp: +91 8169267810

Business Address:
127, Handiya Mohalla, Abdullapur
Meerut, Uttar Pradesh, India – 250001

Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

17. Is my personal information safe?

We take reasonable steps to protect the information you provide while using our website.

For more information about how we collect, use and protect your information, please read our Privacy Policy.

18. How can I get updates about new products and offers?

You can subscribe to our newsletter on the Capthouse website to receive updates about new products, useful everyday finds and special offers.

Still have questions?

We're here to help.

If you couldn't find the answer you're looking for, contact us:

Email: capthouse18@gmail.com
WhatsApp / Phone: +91 8169267810

CAPTHOUSE — Smart Products for Everyday Life