Terms of service

TERMS OF SERVICE

Last updated: September 15, 2026

Welcome to Capthouse.

By accessing or purchasing from our website, you agree to these Terms of Service.

1. About Capthouse

Capthouse operates an online retail store offering products to customers in India.

Capthouse may use third-party suppliers, fulfilment partners and logistics providers to source, process and deliver orders.

2. Products

We make reasonable efforts to display accurate product information, photographs, prices and descriptions.

However, minor differences in colour, appearance, packaging or presentation may occur depending on the product and screen settings.

Product specifications are based on the information available to us from our fulfilment and product partners.

3. Prices

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing or listing errors.

If an order is affected by an obvious pricing or listing error, we may contact the customer regarding the order.

4. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order may be cancelled or declined where:

The product becomes unavailable
There is a pricing or listing error
Delivery cannot be completed
Fraud or suspicious activity is detected
A technical or fulfilment issue occurs

If an order is cancelled after payment, an applicable refund will be processed.

5. Payments

We may offer prepaid payment methods and Cash on Delivery (COD), depending on product, location and availability.

COD availability may vary by pincode and product.

6. Shipping

Orders are processed and delivered through third-party fulfilment and logistics partners.

Estimated delivery times may vary depending on location, product availability, courier conditions, weather, holidays and other circumstances.

Please refer to our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers must follow the applicable return procedure and time limits.

8. Third-Party Services

Capthouse may use third-party providers for:

Product sourcing
Order fulfilment
Shipping
Payment processing
Tracking
Website functionality

We are not responsible for delays or failures caused solely by third-party systems outside our reasonable control, although we will make reasonable efforts to assist customers.

9. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security
Submit fraudulent orders
Misuse our content
Attempt unauthorized access to the website or systems
10. Intellectual Property

The Capthouse name, branding, website content, graphics, text and original materials may not be copied, reproduced or commercially used without permission.

11. Limitation

To the extent permitted by applicable law, Capthouse shall not be liable for indirect losses arising from circumstances outside our reasonable control.

Nothing in these Terms limits any rights that consumers are entitled to under applicable Indian law.

12. Governing Law

These Terms shall be governed by the laws applicable in India.

13. Contact

Capthouse
Email: capthouse18@gmail.com
Phone / WhatsApp: +91 8169267810
Address: 127, Handiya Mohalla, Abdullapur, Meerut, Uttar Pradesh, India – 250001