Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
Capthouse delivers products across India through third-party fulfilment and logistics partners.
Our fulfilment model is designed to allow products sourced through our supply partners to be processed and shipped directly to customers.
Order Processing
Orders are generally processed within 1–3 business days after successful order placement.
Processing may take longer during:
Sales
Holidays
High-order periods
Stock issues
Operational disruptions
Delivery Time
Estimated delivery is generally:
3–7 business days after dispatch.
Actual delivery time can vary depending on the customer's location, courier service, product availability and other logistical circumstances.
Remote or difficult-to-service locations may require additional time.
Shipping Charges
Free shipping is available on orders above ₹500.
For orders below ₹500, applicable shipping charges, if any, will be displayed during checkout.
Cash on Delivery
Cash on Delivery may be available for eligible products and serviceable locations.
COD availability can vary by:
Pincode
Product
Courier availability
Order value
Operational conditions
Order Tracking
After your order has been dispatched, tracking information may be provided through the shipping/fulfilment system.
If tracking information is not immediately available, please allow some time for the courier information to update.
Delivery Delays
Delivery may be delayed due to:
Weather
Public holidays
Courier delays
High shipment volume
Incorrect address information
Remote delivery locations
Operational disruptions
Other circumstances outside Capthouse's reasonable control
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including:
Name
House/flat number
Street/locality
City
State
Pincode
Contact number
Capthouse may not be responsible for delivery failures caused by an incorrect or incomplete address.
Returned-to-Origin Orders
If an order cannot be delivered and is returned to the fulfilment facility, additional delivery or re-shipping conditions may apply.
For COD orders, repeated failed delivery attempts may result in restrictions on future COD availability.
Damaged Packages
If your package appears seriously damaged when delivered, please photograph the package before opening it.
For damaged or incorrect products, contact us as soon as possible at:
capthouse18@gmail.com
5. CONTACT INFORMATION
For the Shopify Contact information section, use:
Business name:
Capthouse
Email:
capthouse18@gmail.com
Phone:
+91 8169267810
WhatsApp:
+91 8169267810
Business address:
127, Handiya Mohalla, Abdullapur
Meerut, Uttar Pradesh
India – 250001
Customer support hours:
Monday–Saturday, 10:00 AM–6:00 PM IST
Customer support:
For order, delivery, return, refund and product-related questions, contact us by email, phone or WhatsApp.
6. LEGAL NOTICE
Legal Notice
The website Capthouse.com is operated by Capthouse.
Business Information
Business Name: Capthouse
Email: capthouse18@gmail.com
Phone: +91 8169267810
WhatsApp: +91 8169267810
Business Address:
127, Handiya Mohalla, Abdullapur
Meerut, Uttar Pradesh
India – 250001
Capthouse operates as an online retail business and may use third-party suppliers, fulfilment partners and logistics providers for product sourcing, order processing and delivery.
Product availability, pricing, specifications, delivery estimates and offers may change without prior notice.
All website content, including text, graphics, images and branding, is intended for Capthouse's website and may not be reproduced without permission.
For customer support or complaints, please contact:
capthouse18@gmail.com
+91 8169267810