Refund policy

RETURN AND REFUND POLICY

Last updated: September 15, 2026

At Capthouse, we want you to have a smooth shopping experience. If your order arrives damaged, defective, incorrect, or has another eligible issue, please contact us and we will help you with the next steps.

1. Return Eligibility

Return requests may be accepted for eligible products in the following situations:

You received a damaged product.
You received a defective product.
You received the wrong product.
The product received is materially different from what was ordered.
Another issue is identified that qualifies for a return under the applicable product or fulfilment terms.

Return requests should be submitted within 7 days of delivery.

Products should be unused and, wherever applicable, returned with their original packaging, accessories and tags.

2. How to Request a Return

To request a return, contact us at:

Email: capthouse18@gmail.com
Phone / WhatsApp: +91 8169267810

Please provide:

Your order number
Your name and contact number
Reason for the return
Clear photographs of the product
Photographs of the packaging, where relevant

For damaged or incorrect orders, an unboxing video is strongly recommended because it can help us verify the issue and process the request faster.

3. Return Approval

After receiving your request, Capthouse may review the information and photographs provided.

If the request is approved, we will provide instructions for the return or replacement process.

Because Capthouse uses third-party fulfilment and logistics partners, the return or reverse-pickup process may be coordinated through our fulfilment partner.

4. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product, contact us as soon as possible.

Depending on the situation and product availability, we may offer:

Replacement
Refund
Return and refund
Another appropriate resolution
5. Change of Mind

Returns due simply to a change of mind may be subject to product-specific eligibility and fulfilment-partner requirements.

We recommend checking the product information before placing an order.

6. Refunds

Once a refund is approved, the refund will be initiated to the original payment method where possible.

Refund processing may take approximately 5–10 business days after approval, depending on the payment provider or banking system.

For Cash on Delivery orders, we may request valid bank account or UPI details to process an eligible refund.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already entered processing, fulfilment or dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

8. Non-Returnable Situations

A return may not be accepted where:

The product has been used improperly.
The product has been damaged after delivery due to misuse.
The product is returned without required accessories or packaging where those are necessary.
The return request is made outside the applicable return period.
The issue does not qualify under the applicable product or return conditions.
9. Contact

For all return and refund questions:

Capthouse
Email: capthouse18@gmail.com
Phone / WhatsApp: +91 8169267810
Address: 127, Handiya Mohalla, Abdullapur, Meerut, Uttar Pradesh, India – 250001